Refund Policy

1. Overview & General Policy

At AfriBa Labs, we strive to build practical, reliable digital tools and applications that solve genuine problems. We want every customer and user to be confident in their experience with our software. This Refund Policy explains how refund requests are handled for our various products, platforms, and digital offerings.

2. Free Products & Utilities

Our web-based developer utility platform, ToolNest (toolnest.afribalabs.com), and basic free utilities are completely free to use without requiring registration or financial information. Because no financial consideration is exchanged, refund policies do not apply to these tools.

3. Mobile Applications (Google Play Store)

For mobile applications distributed through the Google Play Store (such as Fuel Pilot), purchases and refund requests are governed by Google Play’s official refund policies:

• Within 48 hours of purchase: You can typically request a refund directly through your Google Play account order history.
• After 48 hours: If you experience technical defects, unexpected billing issues, or crashes that our engineering team cannot resolve, please contact us directly at support@afribalabs.com with your Google Play order number (beginning with GPA.).

4. Direct Digital Products & Software Licenses

When you purchase a digital product, downloadable desktop utility, or software license directly through AfriBa Labs or our authorized merchant-of-record payment providers (such as Stripe or Lemon Squeezy):

• 14-Day Satisfaction Guarantee: We offer a 14-day refund window from the date of purchase if a product does not function as advertised, contains unresolvable technical issues, or fails to meet your requirements.
• Eligibility: To be eligible for a refund, you must have purchased the software directly through an official AfriBa Labs checkout link and provide the associated receipt or order reference.
• Revocation of License: Upon issuance of a refund, any associated commercial license keys or access tokens will be invalidated.

5. How to Request a Refund

To request a refund for an eligible purchase:

1. Send an email to support@afribalabs.com with the subject line Refund Request - [Your Order #].
2. Include the email address used during purchase and the transaction confirmation ID.
3. Briefly describe the issue encountered or reason for the request so our engineering team can investigate any underlying bug.

Our support team will review your request and respond within 2 to 3 business days. Approved refunds are credited back to the original payment method within 5 to 10 business days depending on your financial institution.

6. Exceptions & Non-Refundable Items

Refunds may be declined in the following circumstances:

• Purchase requests made after the specified refund eligibility window has expired.
• Suspected fraudulent activity, unauthorized chargeback schemes, or intentional abuse of digital license keys.
• Custom development, consulting, or specialized one-on-one engineering services that have already been rendered.

7. Questions & Support

If you have any questions about this policy or need assistance with an active purchase, our engineering team is here to assist you: